At Orethis, we want you to feel confident with every purchase.
If for any reason you're not satisfied with your order, you may request a return within 30 days of delivery for a refund or exchange.
To be eligible for a return:
• Items must be unused, unopened, and in their original condition
• Products must be returned in the original packaging
• Clear photos of the product and packaging must be provided before a return is approved
• Proof of purchase is required
We also offer replacements or refunds if:
• Your item arrives damaged or defective
• You received the wrong item
To start a return, please contact us within 30 days of receiving your order. Include your order number and clear photos of the item and packaging.
Please note:
• Opened, used, worn, or damaged products are not eligible for return
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Returns sent without prior approval may not be accepted
Refunds:
Once your return is received and approved, your refund will be processed back to your original payment method within 5–10 business days.
Packages Marked as Delivered
If tracking confirms that your order has been delivered but you cannot locate it, please check around your property, with household members, neighbours and any building reception/management before contacting us. We also recommend allowing 24–48 hours, as carriers may occasionally update tracking shortly before final delivery.
If the parcel still cannot be located, please contact the carrier and Orethis so that we can assist with an investigation. Where tracking confirms successful delivery to the address provided at checkout, Orethis is not automatically responsible for packages that are subsequently lost or stolen. Any replacement, refund or store credit offered in these circumstances will be assessed on a case-by-case basis, subject to your applicable consumer rights.