At Orethis, we want you to feel confident with every purchase.
If for any reason you're not satisfied with your order, you may request a return within 30 days of delivery for a refund or exchange.
To be eligible for a return:
• Items must be unused, unopened, and in their original condition
• Products must be returned in the original packaging
• Clear photos of the product and packaging must be provided before a return is approved
• Proof of purchase is required
We also offer replacements or refunds if:
• Your item arrives damaged or defective
• You received the wrong item
To start a return, please contact us within 30 days of receiving your order. Include your order number and clear photos of the item and packaging.
Please note:
• Opened, used, worn, or damaged products are not eligible for return
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Returns sent without prior approval may not be accepted
Refunds:
Once your return is received and approved, your refund will be processed back to your original payment method within 5–10 business days.